Shipping policy
Thank you for shopping with HAMZA JUNAID. As a professional apparel retailer offering trendy and daily wear clothing, we prioritize precise order fulfillment and careful garment logistics handling. We strive to dispatch all clothing items accurately, ensure every piece is well-protected against wrinkles, stains and physical damage, and deliver customer orders within reliable and reasonable delivery schedules.
1. Order Processing Time
All confirmed clothing orders will be processed, inspected and packaged within 1-3 business days after successful order confirmation, excluding weekends and public holidays. During peak shopping seasons, holiday promotions and high order volume periods, standard processing timelines may be slightly extended. Our team will send proactive notifications to customers if any major delivery delays are anticipated.
2. Shipping Fees Calculation
Shipping charges for all apparel orders are dynamically calculated based on item quantity, weight and destination. Final shipping costs will be clearly displayed and confirmed on the checkout page before customers complete payment, ensuring full cost transparency for every purchase.
3. Standard Delivery Timeline
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are approximate and not fully guaranteed. Actual delivery progress may be affected by courier service delays, customs clearance procedures, unfavorable weather conditions, international logistical limitations and national holidays in destination regions.
4. Shipment Confirmation & Tracking Access
Once your clothing order leaves our warehouse and is officially shipped, you will receive an automated shipment confirmation email containing exclusive tracking codes and parcel logistics details. Tracking information will typically be activated and accessible for real-time inquiry within 24-48 hours after carrier pickup and system update.
5. Delivery Address Liability
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout. HAMZA JUNAID will not take responsibility for misdelivered or lost parcels resulting from incorrect or incomplete address information provided by customers. Any shipments returned due to address errors will require additional reshipping fees to be covered by the buyer.
6. Lost and Damaged Parcel Solutions
If your apparel parcel is confirmed lost during transit, please submit a support request to our customer service team within 7 days of your scheduled delivery date to initiate a logistics investigation. For orders arriving with torn, stained or defective clothing items or damaged packaging, kindly contact us within 48 hours upon delivery and provide clear photographic evidence of the damaged goods and packaging. We will assess the issue and offer targeted solutions as promptly as possible.
7. Apparel Care Guidelines & Liability Disclaimer
Each clothing product is equipped with professional care instructions for wearing, washing, drying and maintenance. All garments should be cared for in strict accordance with the attached guidelines. HAMZA JUNAID accepts no liability for fabric damage, color fading, shrinkage, deformation or product defects caused by improper cleaning methods, unauthorized alteration or personal misuse of clothing items.
8. International Shipping Rules & Contact Information
International apparel shipments may be subject to local import duties, customs taxes and clearance fees depending on the regulations of the destination country. All additional customs-related charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
For any questions, feedback or policy consultations regarding this Shipping Policy and your order logistics status, please contact our support team via the official details below:
Trade Name: HAMZA JUNAID
Phone number: +64 29 704 8825
Email: support@hamzajunaid.shop
Physical address: 127 Duggan Drive, Rotorua, BOP 3010, New Zealand